Shipping Policy - Verona Jewels & Creations
Custom Production & Shipping Terms
At Verona Jewels & Creations, we specialize in custom-made sterling silver jewelry using natural gemstones. Our business operates strictly on a B2B model and requires a minimum order quantity (MOQ) of 5 pieces per design.
Shipping Timelines
1. For all custom-made orders, production and dispatch timelines will be communicated at the time of order confirmation. Shipping timelines vary depending on the design complexity and quantity.
2. For orders based on existing stock, we commit to shipping within 7 working days of order confirmation.
3. Express shipping timelines exclude weekends, public holidays in India or the destination country, customs clearance delays, and any customer-requested delivery modifications. Tracking & Delivery
4. Once your shipment is dispatched, you will receive a shipping confirmation email containing tracking details and courier information.
5. If you believe the package was marked as delivered but not received, please contact us within 4 days of the expected delivery date. We will coordinate with our logistics partner to resolve the issue.
Shipping Charges
- Shipping charges vary based on the destination country and the weight of the shipment. These charges will be communicated during the quotation process.
- All export duties from India will be borne by Verona Jewels & Creations. Any import duties or taxes levied at the destination must be paid by the recipient at the time of delivery.
Modifications & Address Changes
- Once the order has been handed over to the logistics partner, changes to the delivery address or special delivery instructions can only be made if accepted by the logistics provider. Verona Jewels & Creations does not guarantee post-dispatch modifications.
International Delivery
- Yes, Verona Jewels & Creations ships worldwide. For any queries regarding shipping or logistics, please contact us at: Email: admin@veronajewels.in